Orders And Shipping
As long as you are over the age of 18 and reside in South Africa you may create an account and order from us
You may create an account by clicking on “Login/Sign Up” on the top right of the Home Page
All transactions are processed in South African Rand.
- EFT or Bank Transfers
- Credit Card payments via PayFast
- Instant EFT via PayFast
- COD (Cape Town only)
- Crypto Payments: Litecoin (LTC) & Bitcoin (BTC)
Either on your shopping cart or on the checkout page, enter your coupon code into the “Enter Coupon Code Here” field. If its your first time ordering use the coupon “Welcome10” to get a 10% Discount on your order
Our Standard delivery time is 3 – 5 business working days, which exclude Holidays and Weekends. In events where we are able to deliver sooner, we will. We also offer express delivery
You may login into your account. In the left Menu click on “Orders” (2nd menu item). There you will see your previous and current order statuses
If you have an active order and need to change the address, kindly do so within 12 hours of making the order. Once your order is shipped we cannot guarantee that the destination can be changed. To change your shipping address Log into your account, scroll down to “Addresses” (4th menu option) on the left-hand menu, and click on “edit” under Shipping Address.
Tracking information will be sent to you once your order has been successfully processed and packed. You can track the status using The Courier Guy’s parcel tracking. Either in the top menu or at the end of the page where it says “Nationwide Delivery – Click here to track your order” Or just click here
Yes. The Courier Guy will SMS you a 3 digit Pin that is required in order to receive the parcel/package
uhm, What do you want it to look like? (Jokes). Your package will arrive in a white courier bag with a brown box(es) inside. Glass and other fragile items will have FRAGILE stickers on them. Discreet and Safe
Account & Privacy
Visit https://getsmoked.co.za/my-account/ and scroll down to “Log In” below the login fields you will see “Lost Your Password”click there and enter your email address on the page that follows and click “Reset password”. You will receive an email to reset your password
Log into your account, scroll down to “Addresses” (4th menu option) on the left-hand menu, and click on “edit” under Shipping Address.
We do not share your information with anyone, ever. Read our Privacy Policy here.
Yes. “Metamorphic Group Pty LTD” will appear on your statement. No “THC”, “BigBongBoi” or “GetSmoked”, so no awkward questions
Yes! Our site uses SSL protection with 128 bit encryption for your safe browsing. Also, we have some angry digital spiders who dislike hackers very much, You’re safe with us. Also, you can read our “Testimonials Page” or check us out on TrustPilot® or Google Safe Browsing®
We told you our site was secure (Jokes). Our system will block you for 2 hours after 3 failed login attempts, If you are locked out please email us at [email protected] or send a WhatsApp at 084 422 4282
After Sales Questions
If you have received an additional item in your box. You’re welcome!. While not each order might be so lucky, we always try to give you “More Than What You Paid For”
Run after that courier guy/or lady/or them! (Jokes) (PLEASE DON’T)
At the time of writing this (3 years in business) we are yet to deliver an incomplete package. However, if there is an item missing from your box kindly contact us immediately using one of the below methods
Call us @ 084 422 4282
WhatsApp us @ 084 422 4282
Email: [email protected]
Wow. Name calling, nice (Jokes)..While we take every care to ensure that you are sent the correct items, mistakes can be made. If you find that you have received the wrong product(s), we apologise for this error and any inconvenience it might have caused and we will happily replace them with the correct items at no charge to yourself.
Read More here
We take every care to ensure that your fragile purchase is generously bubble wrapped and packed securely. While also using a professional courier company. We do understand that this sometimes can still occur
In the very unlikely event that your glass is Dead on Arrival, please notify us straight away. With great glass comes great responsibility though. We therefore reasonably can’t offer any warranty beyond delivering your super duper new glass into your hands.
Read More here
We are sorry that the piece wasn’t what you expected. Please let us know within 48 Hours after receiving the item if you want to return it. Please note that we can only accept items that are completely unused. if an item has been used, we will not accept a return. NO Exceptions.
Read More here.
Log into your account. Go to “My Account.” Click “Orders.” Each of your order invoices can be found there.
GetSmoked Rewards
GetSmoked Rewards is a point reward system to incentivize and thank our customers for their ongoing support.
The following are ways to earn GetSmoked Reward Points
“The Newb Action”
Signing up to our site will get you 250 points
“Referring Users”
You will receive 150 points for every user you refer to the site who makes a purchase.
“Reward Per Item”
Upon successful payment, you will receive 35 points for every item in your cart.
“Juggernaut Type“
You will receive 250 points each time you spend R1000.00 or more on our site
– Doesn’t Expire
1. Go To “My Account” [top right on all pages] or in the Footer Menu
2. Once you are on the “My Account” page You can click on “GetSmoked Rewards” (In the left Menu)
3.Points Balance is shows after “GetSmoked Rewards:”
1. When you are on the CheckOut Page below “Have a coupon? Click here to enter your code“. You should see a Field with the word “Points”
2.Enter the desired GetSmoked Reward Points you would want to exchange, you may view your current Points Balance by clicking here
3. After entering the amount, click on “Apply Points”
4. Your Point s will be applied to your cart total
if you have any questions please contacts us via the below methods:
Call us @ 084 422 4282
WhatsApp us @ 084 422 4282
Email: [email protected]